To expedite the claims process, residents are asked to confirm their eligibility for an evacuation claim based on impacted areas. All claims go through a verification process. Claims brought forth not meeting the criteria for eligibility may be denied and will delay the claims process for residents impacted by the event.
Claims Processing Centers at 511 Grigsby Ave. in Port Neches and 250 Dowlen Rd. in Beaumont are completing claims by appointment from 7:00 a.m. to 8:00 p.m. daily. Residents are encouraged to submit claims and schedule appointments to meet with claims representatives by calling the Community Assistance Helpline at (866) 601-5880.
Claims representatives will be on site scheduling appointments for residents to meet with claims representatives for a later date. In the event of inclement weather, residents are encouraged to use the Community Assistance Helpline to avoid outdoor wait times as indoor space is limited at both locations.